Returns, Refunds & Warranty Policy

Sterling Leather Goods

Custom-Made Items: Final Sale

Every piece sold by Sterling Leather Goods is cut, dyed, and hand-stitched to order. Because each item is made specifically for you after you place your order, we do not accept returns or offer refunds for change of mind, incorrect size selection, or general dissatisfaction once production has begun.

All sales are final once an order enters production.

Your Right to Cancel Before Production Begins (EU Customers)

If you are ordering from within the European Union, you have a statutory right to cancel your order within 14 days of placing it, provided your order has not yet entered production. To cancel within this window, contact us as soon as possible at info@sterlingleathergoods.com with your order number. If production has already started, this right no longer applies, and the item will be completed and shipped as a final sale.

Outside the EU, order changes or cancellations are at our discretion and must be requested within 24 hours of ordering, before production begins.

Lifetime Warranty Against Defects

We stand behind the materials and craftsmanship of every piece we make. If your item develops a genuine manufacturing or material defect — such as stitching failure, hardware breaking, or a flaw in the leather itself — we will replace it, free of charge, for as long as you own it.

To make a warranty claim, contact us at info@sterlingleathergoods.com with:

• Your order number or proof of purchase
• Clear photos of the defect
• A brief description of the issue

We'll review your claim and, if approved, arrange a replacement at no cost to you.

What the Warranty Covers

• Stitching that fails under normal use
• Hardware (buckles, clasps, fittings) that breaks or malfunctions
• Defects in the leather present at the time of manufacture

What the Warranty Does Not Cover

Genuine leather is a natural material that changes with use — this is expected, not a flaw. The warranty does not cover:

• Natural aging, patina development, or color changes from light and wear
• Stretching, softening, or shape changes from normal use
• Damage from misuse, accidents, improper care, or exposure to water, heat, or chemicals
• Normal wear such as surface scuffs or scratches
• Unauthorized repairs or alterations made by anyone other than Sterling Leather Goods

Damaged or Incorrect Orders

If your order arrives damaged in transit, or you receive the wrong item, please contact us within 7 days of delivery at info@sterlingleathergoods.com with photos of the issue. We will arrange a replacement at no cost to you. This is separate from the lifetime warranty above and applies specifically to shipping damage or fulfillment errors.

Questions

If you have any questions about this policy or a specific order, reach out to us at info@sterlingleathergoods.com. We're happy to help.

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This policy was last updated June 29, 2026. Sterling Leather Goods reserves the right to update this policy at any time; changes will not apply retroactively to orders already placed.